Privacy Policy
Last Updated: November 2025
On The Way Heating & Air (“we,” “our,” “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected for SMS/text messaging programs.
Information We Collect
We may collect personal information when you:
Request service
Submit forms on our website
Contact us for support
Communicate through phone or SMS
This information may include:
Name
Phone number
Email address
Service address
Details related to service requests
How We Use Your Information
We use your information to:
Schedule and confirm appointments
Provide service updates
Send invoices and reminders
Notify you of technician arrivals
Deliver promotional or marketing messages (only with consent)
Improve customer service and communication
Text Messaging & Consent
By providing your mobile number, you consent to receive SMS messages from On The Way Heating & Air.
Message frequency may vary depending on service needs
Message and data rates may apply based on your wireless carrier
These messages may include:
Appointment reminders
Service confirmations
Updates and notifications
Promotional offers (optional)
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP.
For help or support, reply HELP or contact us at:
📧 Support Email: Service@callontheway.com
📞 (813)-800-2222
Data Sharing
We do not sell or share your information with third parties for their marketing purposes.
We may share your data only with trusted service providers that help us operate our business (e.g., scheduling, billing, and communication platforms).
Data Security
We take reasonable and industry-standard measures to protect your information from:
Unauthorized access
Loss or misuse
Disclosure
Contact Us
If you have questions regarding this Privacy Policy, please reach us at:
📧 Support Email: Service@callontheway.com
📞 Phone: (813)-800-2222
📍 Address: West Laurel, Suite 100, Tampa, FL