These Terms & Conditions (“Terms”) apply to the SMS/text messaging program operated by On The Way Heating & Air (“we,” “our,” “us”).

Program Description

By opting in to our SMS program—either by submitting a form or providing your number—you agree to receive:

• Appointment reminders

• Technician arrival updates

• Service confirmations

• Invoices and payment reminders

• Promotional or marketing messages (optional)

Message Frequency

Message frequency may vary depending on service activity and communication needs.

Opt-Out Instructions

You can stop receiving SMS messages at any time by replying STOP.

After opting out, you may receive one final message confirming your cancellation.

Help & Support

For assistance, reply HELP or contact us:

📧 Support Email: Service@callontheway.com
📞 (813)-800-2222

Message & Data Rates

Message and data rates may apply depending on your wireless carrier.
You are responsible for any charges related to text messaging.

Privacy

Please refer to our Privacy Policy to understand how we collect, use, and safeguard your information.

Liability

SMS delivery may be affected by:

• Your mobile carrier

• Network traffic

• Device issues

On The Way Heating & Air is not responsible for delays or failures in message delivery.

Contact Information

📞 (813)-800-2222
📧 Support Email: Service@callontheway.com
📍 Address: West Laurel, Suite 100, Tampa, FL