Privacy Policy
Last Updated: February 2, 2026
On The Way Heating & Air ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or text message.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form on our website
- Request a service quote or appointment
- Subscribe to our newsletter or promotional communications
- Communicate with us via phone, email, or text message
- Use our services
This information may include:
- Name
- Email address
- Phone number (including mobile phone number)
- Mailing address
- Service address
- Postal/ZIP code
- Service preferences and history
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Access times
- Pages viewed
- Referring website addresses
SMS/Text Messaging Terms
Consent to Receive Text Messages
By providing your mobile phone number and opting in to receive text messages from On The Way Heating & Air, you consent to receive recurring automated marketing and informational text messages from us at the mobile number provided. This includes messages about:
- Appointment confirmations and reminders
- Service updates and notifications
- Promotional offers and discounts
- Company news and updates
Message Frequency
Message frequency varies. You may receive up to 10 messages per month depending on your service activity and promotional campaigns.
Opt-Out Instructions
You can opt out of receiving text messages at any time by:
- Replying STOP to any text message you receive from us
- Calling us at (813) 922-2209
- Emailing us at [email protected]
After opting out, you will receive a one-time confirmation message. You will no longer receive text messages from us unless you opt back in.
Message and Data Rates
Message and data rates may apply. Your mobile carrier's standard messaging rates will apply to all text messages. We are not responsible for any charges from your mobile carrier.
Supported Carriers
Our text messaging service is supported by most major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. However, not all carriers are supported, and service availability may vary.
Help
For help with our text messaging program, reply HELP to any message or contact us at (813) 922-2209.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our HVAC services
- Process and complete transactions
- Schedule and confirm appointments
- Send you service reminders and updates
- Respond to your comments, questions, and requests
- Send promotional communications (with your consent)
- Monitor and analyze usage and trends
- Protect against fraudulent or illegal activity
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., payment processors, scheduling software, marketing platforms)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to delete your personal information
- The right to opt out of marketing communications
To exercise these rights, please contact us using the information below.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (813) 922-2209
- Email: [email protected]
- Address: 18711 N Dale Mabry Hwy, Suite 7, Lutz, Florida 33548